Frequently Asked Questions

Everything you need to know about your Heat Wave Visual gear.

When will my order ship?

Most orders are processed and shipped within 1-2 business days. During high-volume release periods, please allow up to 4 business days for your tracking information to update.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Please note that custom-built eyewear and sale items are considered final sale.

Are your sunglasses ANSI Z87 rated?

Select models in our lineup, such as the Vise and Future Tech series, are available in Z87+ safety rated versions. Please check the specific product description for the Z87 certification mark.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location and selected courier service.

How do I change or cancel my order?

To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of purchase if you need to make changes or cancel your request.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options through Shop Pay.